I have a new device, how do I access my Planta account?

First of all check this:

When you open the Planta app for the first time on your new device, it is easy to make the mistake of creating a new second account by following the steps in the sign up instead of using the smaller button to sign in. As you now have created a second account all your plants and your premium status will not show up on your new device. To fix this, first make sure to log out from your second account by following these steps

1. Open the Planta app
2. Go to the "My Plants" tab
3. Tap the settings button in the top right corner (gear icon)
4. Scroll to the bottom and log out
5. OR if you want to fully remove this new account:
6. Open Account settings
7. Follow the steps to remove the account

Log into your old account on your new device

How to log into your old account on your new device depends on which type of sign up method you used when you created the account on your old device. There are three types at the moment:

Account created with email and password:

1. Open the Planta app on your new device
2. On the main view of the app, tap "Already a member? Sign in here"
3. Tap "Sign in with email" and enter your email and password to sign in
4. If you can't remember your details, tap "Forgot password?" and follow the steps
5. By logging in, your premium status will automatically be transferred to your new device

Account created using Sign in With Apple:

Sign in With Apple uses your iCloud account to keep you signed into your Planta account without the need to enter a password in the Planta app. To be able to sign in to your Planta account using Sign in With Apple, all you need to do is to make sure you are signed into the same iCloud account on your new device. When you've checked this:

1. Open the Planta app
2. On the main view of the app, tap "Already a member? Sign in here"
3. Tap "Sign in with Apple"
4. You should now be automatically signed in and be able to access plants and data on your account
5. By logging in, your premium status will automatically be transferred to your new device

Account created using Sign in With Google:

Sign in With Google uses your Google account to keep you signed into your Planta account without the need to enter a password in the Planta app. To be able to sign in to your Planta account using Sign in With Google, all you need to do is to make sure you are signed into the same Google account on your new device. When you've checked this:

1. Open the Planta app
2. On the main view of the app, tap "Already a member? Sign in here"
3. Tap "Sign in with Google"
4. You should now be automatically signed in and be able to access plants and data on your account
5. By logging in, your premium status will automatically be transferred to your new device

Anonymous account:

If you have previously set up your Planta account with an anonymous account. You will stay logged into your anonymous account as long as you are on the same device, but you can never access this information on a new device. Before you switch to a new device, it is important that you connect your anonymous account to an email, Apple ID or Google account to be able to access it on your new device. 

If the account was a standard free account and you don’t have access to the device on which the anonymous account was created, it’s unfortunately not possible to find the account again.

If the account was a premium account, there might be a way to access it on the new device. Follow these steps:

1. Open the Planta app
2. Create a new account and choose to create it with an email and password
3. Go to the "My Plants" tab
4. Tap the settings button in the top right corner
5. Tap Account settings
6. Tap "Restore purchases"
7. Now contact our support team and we will help you connect the accounts manually