I've forgotten my password and have been locked out of my Planta account

2 min. readlast update: 10.17.2023

Locked out of your Planta account?

For an account created with email and password:

  1. Open the Planta app
  2. On the main view of the app, tap "Already a member? Sign in here"
  3. Tap "Sign in with email"
  4. Tap "Forgot password?"
  5. Enter the email address associated with your account
  6. Tap "Send" and you will receive an email with a link to reset your password (make sure you check the junk or spam folder)

For an account created using Sign in With Apple:

Sign in With Apple is using your iCloud account to keep you signed in to your Planta account without the need of entering a password in the Planta app. To be able to sign in to your Planta account using Sign in With Apple all you need to do is to make sure you are signed in to the iCloud account on your device. When you've checked this:

  1. Open the Planta app
  2. On the main view of the app, tap "Already a member? Sign in here"
  3. Tap "Sign in with Apple"
  4. You should now be automatically signed in and be able to access plants and data on your account

For anonymous accounts:

When you setup your Planta account you can choose to skip creating an account and use an anonymous account instead. You will stay logged into your anonymous account as long as you are on the same device. Before you switch to a new device, you need to connect your anonymous account to an email or use Sign in With Apple to be able to access it on your new device.

If the account was a standard free account and you don’t still have access to the device on which the anonymous account was created, it’s unfortunately not possible to find the account again.

If the account was a premium account, there might be a way to access it on the new device. Follow these steps: 

  1. Open the Planta app
  2. Create a new account and choose to create it with an email and password
  3. Go to the tab "My Plants"
  4. Tap the Settings button in the top right corner
  5. Tap Account settings
  6. Tap "Restore purchases"
  7. Now contact our support team and we will help you connect the accounts manually
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